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Questions about your order, shipping, or our products? You'll find the answers here.
Yes. HMNS ships worldwide. Availability and shipping methods vary by destination due to regulations on our products — see "Are there shipping restrictions for perfume?" below.
Delivery times vary by destination and carrier. Estimated delivery windows are shown at checkout before you complete your order, and you'll receive tracking information once your order ships.
Shipping cost is calculated based on your destination, order weight, and selected carrier, and is shown at checkout before payment.
Possibly. Depending on your country, import duties, taxes, or customs fees may apply. Where supported, estimated landed cost (product + shipping + duties) is shown at checkout.
If not shown for your destination, any duties or taxes assessed on arrival are your responsibility.
This is typically due to standard customs review or missing documentation. Since our products contain alcohol and are classified as dangerous goods, our hazmat-certified carriers (DHL Express, FedEx) attach the required documentation to minimize delays.
If your package is held longer than expected, contact us at care@madeforhmns with your order number and we'll follow up with the carrier.
Once your order ships, you'll receive a tracking link by email. You can also track your order anytime from your account or the Order Tracking page.
Contact us at care@madeforhmns.com as soon as possible. If your order hasn't shipped yet, we can update the address.
Once an order has shipped, we're unable to redirect it, and we're not responsible for orders delivered to an incorrect address provided at checkout.
Contact us within the claim window in our Product Exchange & Return Policy with your order number and photo/video evidence of the issue.
Because our products are classified as dangerous goods, international claims may be resolved through replacement based on that evidence, without requiring the product to be shipped back — see our full Product Exchange & Return Policy for details.
Double-check your shipping address and phone number at checkout, choose a delivery address where someone can receive the package during business hours, and check whether your country has any import restrictions on alcohol-based products before ordering.
Because our products require hazmat-certified courier handling, we're generally unable to deliver to PO Boxes or freight-forwarding addresses. Please use a physical street address at checkout.
Yes. Perfume contains alcohol and is classified as a dangerous good (flammable liquid) under IATA air transport regulations. This means:
If your destination isn't available at checkout, it's most likely because local import regulations restrict alcohol-based or dangerous goods shipments. This is outside our control.
If you believe this is an error, contact us at care@madeforhmns and we'll confirm current shipping eligibility for your location.
Airline and airport security rules on carrying liquids (including perfume) vary by country and airline. We recommend checking your airline's carry-on and checked-baggage liquid policy before traveling.
Accepted payment methods vary by region and may include bank transfer, e-wallets, credit/debit cards, and other local options processed via Xendit, Paypal, or other designated payment partners for your market.
Prices on the HMNS website are shown in your local currency based on your selected location. All payments at checkout, however, are processed in IDR (Indonesian Rupiah).
The final amount charged may vary depending on your bank or card provider's exchange rate and any applicable fees. We're continuously working to improve and expand our international payment experience.
Prices are shown in the currency applicable to your detected or selected market. Your bank or card issuer may apply its own exchange rate and conversion fee, which can cause a small difference from the price shown at checkout.
There's no minimum order value, though shipping cost is calculated per order regardless of order value.
If your order hasn't been processed for shipment yet, contact us immediately at care@madeforhmns.com. If you want to swap a product, don't complete payment on the existing order — place a new order for the correct item instead.
See our Terms & Conditions for how unpaid orders are automatically cancelled.
Returns are accepted for defective, damaged, incorrectly delivered, or lost items within the claim window, and are resolved through replacement of the product.
To start a claim, contact us on WhatsApp at +62 813-9555-3352 or by email at care@madeforhmns.com with your order number and photo/video evidence. Full details are in our Product Exchange & Return Policy.
Yes, HMNS is cruelty-free.
Full ingredient lists are available on each product page. If you have known fragrance sensitivities or allergies, we recommend doing a patch test before full use.
HMNS products aren't intended to diagnose, treat, or prevent any medical condition.
HMNS products are sold directly through our official website and verified official partners listed on our Store Locator page.
We can't guarantee the authenticity of products purchased through unauthorized third-party sellers or marketplaces.
Fragrance interacts with individual skin chemistry, so the same scent can smell slightly different from person to person. We recommend testing before committing to full-size purchases where possible, or using our Personalized Scent Finder for guidance.
Log in to your HMNS account, then make a purchase — you'll be automatically enrolled as a Member once your order is placed while logged in. Status upgrades from there are based on your spending.
Visit the HMNS Circle page to see your status and benefits.
HMNS Buddies is our affiliate program for content creators. Visit the HMNS Buddies page for eligibility requirements and how to apply.
Can't find what you're looking for? Contact us on WhatsApp at +62813-9555-3352 or by email at care@madeforhmns.com, and we'll get back to you as soon as possible.